Privacy Policy

Sol Media ("Sol Media," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes what personal information we collect when you visit our website at solmedia.com or book a real estate photography or video session with us, how we use it, with whom we share it, and the rights and choices available to you regarding your information.

By using our website or booking a session, you agree to the practices described in this Policy. If you do not agree, please do not use our website or services.

Sol Media is a real estate photography and cinematic video service based in American Fork, UT, serving Utah Valley real estate professionals. For any privacy-related questions, you can reach us at solmediautah@gmail.com.

We collect the following categories of personal information:

We use the personal information we collect to:

• Schedule, confirm, and fulfill your photography or video session.
• Process payments and send receipts.
• Deliver your finished photos and videos through a private online gallery.
• Communicate with you about your booking, including reschedules, access questions, weather updates, and delivery notifications.
• Respond to inquiries you send us.
• Maintain records required for tax, accounting, and other legal obligations.
• Operate, maintain, and improve our website and services.
• Send occasional marketing or business updates (only if you have not opted out, and with a clear opt-out option in every message).
• Detect and prevent fraud, abuse, or violations of our terms.

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service providers. We share information with vendors who help us operate our business. This currently includes GoHighLevel (booking, CRM, communications), Stripe (payment processing), and may include email delivery, SMS delivery, analytics, and online gallery providers. These vendors are contractually obligated to protect your information and use it only to provide services to us.
• Legal compliance. We may disclose information when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our clients or others.
• Business transfers. If Sol Media is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified before your information is transferred and becomes subject to a different privacy policy.

We take reasonable administrative, technical, and physical measures to protect your information against accidental or unlawful loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include encrypted connections, access controls on our scheduling and gallery platforms, and contractual safeguards with our service providers. No method of transmission over the internet or electronic storage is one hundred percent secure, however, and we cannot guarantee absolute security.

We retain personal information for as long as needed to provide our services and to meet legal, accounting, and tax obligations. Booking records and related communications are typically retained for at least four years. Finished image galleries are typically retained for one year from delivery, after which they may be archived or deleted. You may request earlier deletion as described in Section 8.

Subject to applicable law and any verification required, you may have the following rights regarding your personal information:

• Right to access. Request confirmation that we are processing your information and obtain a copy of it.
• Right to delete. Request that we delete personal information we hold about you, subject to legal retention requirements.
• Right to data portability. Receive a copy of your data in a portable, commonly used format.
• Right to opt out. Opt out of the processing of your personal information for purposes of targeted advertising or the sale of personal information. We do not currently sell personal information.
• Right to non-discrimination. We will not deny services, charge different prices, or provide a different quality of service because you exercise any of these rights.

To exercise any of these rights, contact us at solmediautah@gmail.com. We will verify your identity using information already on file and respond within forty-five days. If we need additional time, we will let you know within that period.

If you live in a state with a comprehensive consumer privacy law (such as Utah, California, Virginia, Colorado, or Connecticut), the rights above apply to you. We honor the same rights for residents of any state as a matter of policy.

Our services are intended for real estate professionals and property owners aged eighteen and older. We do not knowingly collect personal information from children under thirteen. If you believe we have collected information from a child under thirteen, please contact us and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised Policy.

If you have questions or concerns about this Privacy Policy, or wish to exercise any of your rights, contact us at: